Cold Stone Creamery

Reviews about Cold Stone Creamery

• 1 / 5

  By Sarah Wood
  Placed an order for a cake & accidentally clicked the wrong flavor. I called the store right away & spoke with Dustin. He said he would be able to switch the flavor & it was no problem. He also said that the picture of the company logo that I sent him they would be able to draw on the cake. When I got the cake, it was HIDEOUS. It wasn't the flavor that I switched it to & they didn't even get the company logo on there. If I didn't want it to be ice cream cake I would have done it myself, but I trusted that in paying $90 for a cake (including tip) that you would get an attractive looking cake. Also, half of it was whipped icing & not even cake.
  April 17, 2017
• 2 / 5

  By Briana Stevens
  We love cold stone. However, at this particular store, there were 3 people on staff. only 1 customer checking out. 2 of the employees passed by, looked at me waiting, and did not offer to serve us. I had to wait 10 minutes with 2 small children while the only other customer ahead of me was deciding on a cake and its written message. Apparently only one employee got the memo to serve the customers. Not very professional.
  December 25, 2016
• 4 / 5

  By Luke Fanith
  Extremely slow service. The server had a very large beard, but no beard net/gourd. There wasn't any hair in my ice cream, but I can't imagine everyone being as lucky. Ice Cream was still worth the wait and the waffle cone was delicious!
  August 09, 2016
• 5 / 5

  By Jenna H
  Called and ordered a special cake for Valentine's Day. Dustin answered and was very helpful with helping me create my vision for this cake. I got a red velvet cake with sweet cream, chocolate ice cream, and dark chocolate shavings. BEST CAKE EVER!!! I was amazed at how lovely the cake was made and decorated. Outside of my cake order, I've been into this location several times. This location is my favorite as it is the cleanest and friendliest location in the area. Macon, Dustin, or Jake normally help me out when I come in. They're all super helpful when I can't make up my mind on what flavor I want. They always give the best suggestions and make my ice cream with a smile! Super kind and helpful staff! I'll be back for sure!
  June 05, 2016